Does Your Succession Plan Reflect Your Long-term Vision? – Richard J. Bryan

Succession Planvideo
Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a succession plan is necessary for every business, especially within a dealership and for its principles. Making sure you have a succession plan in place is something that every dealership should have, yet few actually do. Succession...

How Transaction Time Can Help Make or Break A Purchase – David Kain

David Kainvideo
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to abide by? According to David Kain, No, but there are some sweet spots you want to keep in mind and he explains what to look for to Jim Fitzpatrick on CBT News. “The right number is...

Using Customer Experience to Shied Your Dealership from Disruption

Steven Stauningvideo
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a great product and a spectacular customer experience. As the Auto Industry enters an unfamiliar scene with the introduction of car subscription services, ride sharing, and online buying options, it's...

Have Your Managers Been Taught to Teach? – Paul Cummings

managersvideo
Who’s teaching the managers and trainers at your dealerships in order to make sure that employee training is effective? In part three of our interview series with Paul Cummings, we talk about effective training in your sales department, how to keep training current and informative, and the importance of giving your managers the necessary resources. VIDEO TRANSCRIPT: Paul: How many you...

Broad-based Auto Tariffs Could Be Devastating to Economy – Cody Lusk, AIADA

Cody Luskvideo
Cody Lusk, President, and CEO of the American International Automobile Dealers Association joins CBT Automotive Network to talk about the on-going trade war with the U.S., Mexico, Canada, and the EU and how it will affect automotive dealers, manufacturers, and the American economy. When CBT News last spoke with Cody Lusk, the auto industry was waiting in balance regarding the future of...

How Employee Turnover Is More Costly Than You Think – Chase Abbott

employee retentionvideo
The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network for a discussion on what your dealership can do to improve retention and how it can save your store money. Abbott started in the car business during college in 2003...

Paul Cummings: Setting Goals For Each Department of Your Dealership

Setting Goalsvideo
The CBT Automotive Network welcomes Paul Cummings, who is President and CEO of Paul Cummings Enterprises. He tells our Jim Fitzpatrick about his new book and how important practice, preparation, and doing the work is for every department in your dealership. Paul: Jim, I've had a blast here today and I'm equally excited to be on your show. Jim: Great, great....

U.S. Auto Sales Round Out On A High Note for First Half of 2018 – Kerrigan Advisors Market Update

Kerrigan Reportvideo
Bridget Fitzpatrick welcomes Ryan Kerrigan, Managing Director of Kerrigan Advisors, to the studio to discuss the Kerrigan Market Update, how June ended on a high note and the growth within the automotive industry. VIDEO TRANSCRIPT: Bridget: All right, so let's start with the Kerrigan Auto Retail Index for June. How did the index do? Ryan: The Kerrigan Index was up 1.5% for...

June’s Cautious Optimism: Auto Sales are Up, But for How Long?

June Auto Sales
Talk about hitting it right on the nose. June’s overall auto sales came in at analyst’s expectations. Edmunds projected an overall increase of 3.4 percent, with the actual being 3.1 percent. A week earlier before the results were published, J.D. Power and LMC expected a rise of 2.5 percent, so according to this data, June came in a bit...

How Your Customer Experience Directly Effects Your Bottom-Line – Mike Wittenstein, StoryMiners

Experiencevideo
Mike Wittenstein, Owner of StoryMiners, a customer experience design agency, joins us in the CBT Automotive studio to talk about the importance of customer experience and how it is directly connected to your employer brand and bottom-line. During our interview with the design agency owner, Wittenstein tells our network about the importance of storytelling and how it can enhance your...

HEADLINES

Wahlbergvideo

Feature Benefit Selling by Mark Wahlberg

Today's CBT Automotive sales tip of the day is brought to you by the newest Columbus Ohio car dealer, Mark Wahlberg. Take a look!  
Reconvideo

Solutions That Measure and Manage Your Dealership’s Recon Process

If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...

Why Your Team Should Be Certified

Certifications, regardless of what they are for, tells your professional peers and employers that you are well-qualified to take things seriously. It can help...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

The Power of Right Example

On this week's episode of Hard Truths with Dave Anderson we talk about the power of right example. Everybody is already leading by example,...

What Sets Your BDC Apart From the Competition?

 On this week's episode of Kain & Co., David Kain talks to Emily Lindau of Johnson Motors & Ford in Wisconsin about what their...