How to Stay Positive and Become Your Best Self – Mark Sephton, Best-Selling Author

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It’s important now more than ever to maintain a positive attitude amidst the pressures of this sales season. On today’s show, we speak with Mark Sephton speaker, TV show host, and author of the best-selling 2014 book Inside Job about finding and maintaining joy at work and at home. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hello everyone I'm Jim Fitzpatrick. Thanks so much...

How Your Dealership Can Thrive and Become More Profitable in 2019 – Tom Richards, NCM Labs

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Having up to date and correct insight into industry trends and successful practices is half the battle when running a successful dealership. Joining Jim today to discuss dealer solutions and ways your dealership can become more profitable, is Tom Richards, vice president of NCM's software solutions division, NCM labs. VIDEO TRANSCRIPT: Jim Fitzpatrick: Tom Richards of NCM Associates, welcome CBT News....

Sales Call 101: How to Sell Successfully Over the Phone – Art Sobczak, Business by Phone Inc.

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Practicing cold calling in your BDC is challenging but it can also generate an abundance of leads for your dealership's sales department. Our guest today is here to discuss the art of selling by phone, and how to get customers to say ‘yes’. Art Sobczak, is the founder of Business by Phone, Inc., is a Lifetime Achievement Award winner from...

Revitalize Your BDC in 2019 with These Proven Techniques – David Kain, Kain Automotive

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As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for 2019. If you’re brainstorming new standards for your dealership’s BDC and sales training efforts, then our next guest has some advice you don’t want to miss. On today’s show, Jim speaks with David Kain, president...

Cultivate a Better Relationship with Your Customers Using These Strategies – Jeff Shore, Sales Trainer

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The sales process can be challenging at times, but when done right, a good salesperson can predict their customer's next move. Having the right product on hand for the consumer is only half the battle. Joining Jim today is Jeff Shore, award-winning sales trainer and keynote speaker, to discuss psychology-based sales training and how to sell the way your...

Digital Retail Trends to Implement at Your Dealership in 2019 – Andy MacLeay, Dealer.com

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Digital retailing may have a long way to go before it is the industry standard, but with the popularity of online retailers like Amazon, dealers need to be aware of the changes that need to take place. Today, Jim speaks with Andy MacLeay, director of digital marketing for dealer.com to discuss the latest digital retail trends in automotive. This...

How to Minimize Car Buying Time at Your Dealership – Mazen Letayf, Dealertrack

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As you may know, the F&I Department is perhaps the most rapidly-changing area of the dealership. From e-contracts to digital menus, you might be asking yourself "How can I use this new technology to enhance customer experience?" Well, our guest today has a few suggestions. In this segment, Jim Fitzpatrick speaks with Mazen Letayf, Associate Vice President of Product Management...

The Benefits of Improving Your Recon Efficiency – Dennis McGinn, RapidRecon

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Dealers often find themselves in economic danger due to the gap that occurs between a vehicle's acquisition and when it’s retail ready. Being mindful of this gap can help you avoid any potential trouble. Here to explain this in more depth as he does in his article found in our November issue of Car Biz Today is Dennis McGinn,...

How Paramus Honda Found Success By Expanding Their BDC – Jason Cohen, BDC and E-Commerce Director

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On today's show, Jim speaks to Jason Cohen, BDC and E-Commerce Director for Paramus Honda, one of the largest and most profitable stores in Lithia Auto Chain, to discuss how to effectively expand your dealership BDC, and get the most from your dealership’s internet and phone processes. Paramus Honda is the fifth largest Honda dealer in the country and the...

Increase Your Dealership Website Visits with Targeted TV Ads – Comcast Spotlight

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Just when you thought television advertising was a thing of the past, don’t touch that remote, because today's guest will share with you why tv advertising does a better job than digital in connecting car shoppers in your market to your dealership. Today, Jim Fitzpatrick sits down with Todd Hauser, VP of automotive sales and strategy at Comcast Spotlight. It's...

HEADLINES

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Finding Your Drive to Succeed

Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...

Digital Air Strike’s Acquisitions Deliver New Targeted Advertising & Digital Retailing Solutions. Get...

Digital Air Strike Acquires Two Companies, Expanding Ad Tech and Digital Retailing Solutions for the Automotive Industry Third Acquisition in Ten Months Adds Targeted...
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Week In Review: Use The Theory of 5 to Promote Success | Combating Rising...

CBT News Week In Review for Friday, January 18th, 2019: Use The Theory of 5 to Promote Success in Your Dealership - Chris Saraceno, Kelly...
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Best Practices to Help Your Employees Set Their Professional Goals

For anyone to improve or advance, they need to have goals set, regardless of whether that’s in an individual’s professional or personal life. Though...

Finding Your Drive to Succeed

Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Kerrigan Report: December Capped Off Another Strong Year for Auto Sales

Thanks so much for joining us today for the Kerrigan Market Update. We’re joined today by Erin Kerrigan, founder and managing director of Kerrigan...