October’s Kerrigan Market Update Reveals Positive News for the Auto Retail Industry

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Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director of Kerrigan Advisors. VIDEO TRANSCRIPT:  Bridget F.: Hello everyone. I'm Bridget Fitzpatrick and welcome to the Kerrigan Advisors Market Update. Today we're joined by Ryan Kerrigan. Thanks so much for joining us today, Ryan. Ryan K.: Thank you Bridget for having Kerrigan Advisers on CBT News. Bridget F.:...

Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors

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On today’s show, we welcome back Your Car Guy Shawn Hays, co-founder of Sales Hustler and GM at CMA Colonial Chevrolet in Richmond, VA. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT News. Thanks so much for joining us today. Today is a special show that we've got because we're talking to Shawn Hays. I know that you know...

Fast Talk: Brian Finkelmeyer and Patrick Janes Take a Look at the Nuances of Inventory Management

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In this segment of Fast Talk, vAuto's Brian Finkelmeyer and Patrick Janes discuss the challenges dealers face when it comes to inventory management; both new and used. To take a deep dive into this topic, the pair also welcome Jonathan Self, Founder of Stratiga Group, and James Boening, General Manager at Ourisman Lexus Rockville. To hear more check out...

Dennis McGinn and Jon Burkeen Discuss the Best Ways to Manage Your Recon Process

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On today's show, we're excited to talk more about the recon process with Dennis McGinn, founder and CEO of Rapid Recon, and Jon Burkeen, the corporate velocity manager at Hudson Auto Group out of Charleston, South Carolina. VIDEO TRANSCRIPT: Jim Fitzpatrick: Thanks so much for joining us in the studio, gentlemen. Jon Burkeen: Thank you. Jim Fitzpatrick: This is great. Dennis McGinn: Thank you,...

Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy

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On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last spoke to Sarah, she has continued to grow and expand Scott Clark Auto's BDC strategy to include finance and additional sales opportunities. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick, thanks so much for joining me on...

Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience

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On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C.  VIDEO TRANSCRIPT: Jim F.: Hi, everyone, I'm Jim Fitzpatrick. Thanks so much for joining me on another edition of CBT News. Today, I'm so excited to have with us via Zoom, Mr. James Boening. You've seen him here on CBT before. He...

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

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 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority of dealers aren't utilizing their CRMs to their fullest capabilities. They also tackle what makes a good CRM, how to grow your dealership's BDC and the industry trends that...

Force Marketing CRO Jeff Brown on CTV, Video Retargeting, and Digital Ad Spend

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On today’s show, we're pleased to welcome back Jeff Brown, Chief Revenue Officer at Force Marketing. Jeff is one of the leading experts on automotive video marketing and has spoken at a number of events this year to get the word out about video advertising as it relates to CTV and other changing consumer demands in media consumption. VIDEO TRANSCRIPT:  Jim...

How ReconVelocity is Helping Dealers Get Their Vehicles Retail-Ready Faster – Hugh Hathcock & Chris Slaydon

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On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon Auto Group. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick on another edition of CBT News. Thanks so much for joining us today. We're so happy to have back in the studio, Mr. Hugh Hathcock. I know...

5 Leadership Lessons to Apply at Your Dealership – Joseph Michelli, ‘The Airbnb Way’

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On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging”. In this segment, Jim and Joseph take a deep dive into these five lessons and discuss other important...

HEADLINES

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CBT Automotive Newscast for December 5, 2019

Today on CBTNews.com - Thursday, December 5th, 2019: Is Your Dealership Using Video Advertising to Its Full Potential? Joining us today to discuss how dealers can...
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3 Essentials for Service Department Retail Process Success

A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well...
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Customer Relationship Management

On this week's Kain & Company, David talks about customer relationship management and CRM culture.
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Stepping Outside of Your Routine

On today's CBT News Tip of the Day, Mark Tewart shares a tip to get you out of your routine and help you grow. VIDEO...

Customer Relationship Management

On this week's Kain & Company, David talks about customer relationship management and CRM culture.

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...

The Importance of a Dream Team Concept

 On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you...