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Current state of the technician shortage and potential opportunities

In the 2020 Transportation Technician Supply & Demand Report, it was reported that the country is going to be short about 642,000 automotive, diesel, and collision technicians by 2024 if all things continue as they are. As a dealership, you need to ensure that your service department remains fully staffed or you will lose valuable […]
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Gender equity still a concern in auto industry

March 24, 2021 is the National Equal Pay Day in the US, highlighting the discrepancies in earnings between men and women who perform the...

Getting new hires productive on the sales floor in today’s climate

The annual turnover rate among sales staff is excruciatingly high in the US with around 80% of sales staff to leave every year, according...

How active listening leads to increased engagement

If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...

Auto retail veteran Jim Ziegler discusses how industry reinvention and innovation will continue in 2021

The buzzword for the past several years n the automotive industry has been digital retailing. However, over the past 12 months of the Coronavirus...

3 practical steps leaders can take to support their employees during these uncertain times – Dr. Paul White

The COVID pandemic has lasted longer than many of us have expected. So what can leaders and managers do to encourage and support their...

Coaching vs. training – how to help struggling F&I staff

When your dealership is faced with an F&I manager that is underperforming in PVR and CSI scores, what do you do? Do you just get...

A pandemic silver lining: the return of telephone

In a year where the pandemic brought the economy to its knees, dealers were forced into survival mode. Many dealers implemented strategies to stay...
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