Tuesday, October 19, 2021

BDC

Best Practices for a Compliant Service Department

https://www.cbtnews.com/best-practices-compliant-service-department-2/
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Best Practices for a Compliant Service Department

Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related...

Consider These Plans For BDC Agents Paid By The Hour

Keep your hourly rate competitive and implement fresh incentives daily and monthly. BY BILL WITTENMYER A friend of mine says all the time that “Our pay...

Why an hourly rate is more important to your dealership’s BDC

When it comes to running a BDC as a manager or working as a phone agent, some might say it's pretty difficult. In fact,...

Is your dealership managing phone leads correctly?

Here's a stat that's pretty scary (or embarrassing): the average dealership, across all brands and markets, is converting fewer than 8 out of every...

Anticipate Common Problems For An In-House Or External Dealership BDC

Find a quality business development manager who will train and closely watch the BDC staff. BY MIKE HAEG In analyzing more than 300 dealerships’ phone processes,...

It’s Time to Create Your Business Development Dealership

Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. BY DAVID...

Phone-Ups…Does Your Staff Sound Like Everyone Else?

Proper training in taking phone-ups opens the door for effective dialogue with the customer and increases your chances of getting them into the showroom....
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