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David Kain

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David has a unique background that includes automotive retail, OEM executive leadership and digital sales training and consulting. His 20 years in retail included various positions in sales and service at Jack Kain Ford, where he remains a partner today. He also was the COO and co-founder of FordDirect.com, the Internet lead provider to Ford and Lincoln dealers. In 2003, he developed Kain Automotive. Visit his website at www.KainAutomotive.com.
artificial intelligencevideo

Artificial Intelligence in Automotive Sales

David Kain goes over some ways that artificial intelligence can be implemented in on the dealership sales floor on this week's episode of Kain...
vendors

How to Keep Your Digital Vendors in Check

Every 30 days in the automotive industry, dealerships from coast to coast create their monthly financial statements they rely on to measure their operational...
loyal customersvideo

How to Maintain a Close Relationship with Loyal Customers

In today's Tip of the Day, David Kain gives you some tips on how to maintain a close relationship with loyal customers. VIDEO TRANSCRIPT: Hello. I'm...
adorablevideo

Be Adorable to the Customer

If you were to walk into a room holding a basket of puppies, everyone would drop what they were doing just to see the...
opening callsvideo

Opening the Call: What to say to make a good first impression

"The better you are prepared before reaching out to your customer, the better the conversation will be." Opening the call is much like your first...
action listvideo

Share an Action List With Your Team Daily

 As a Sales Manager, do you have action lists for your team? Action lists come in various ways, and David goes through several examples...
digital retailingvideo

The Digital Retailing Environment

On today's episode of Kain & Co., David gives his take on some of the thing's he's been seeing in digital retailing.
Youtubevideo

If a picture is worth a thousand words, how much is a video worth?

   If a picture is worth a thousand words, think about how valuable a video is with YouTube’s Director Tool?  According to David, it’s worth...
activity habitvideo

The Activity Habit

  On today's episode of Kain & Company, David Kain goes over what he calls the "Activity Habit," creating a sound foundation for your sales...
post-visit videovideo

Sending a Post-Visit Video of the Vehicle

 Does taking a post-visit video of a vehicle and sending it to the customer who was at dealership looking at that particular vehicle really...
raises

The Best Practices for Pay Raises and Labor Rate Increases

In a job market where employees have more power than employers, it’s vital for your dealership to have a competitive edge when it comes...
customer experiencevideo

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT...

As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...
customer service

Great Customer Experience Means Consistent Customer Service

I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
septembervideo

Auto Sales Down Slightly; September’s Winners and Losers – Jeremy Acevedo, Edmunds

On today's edition of CBT News, Jim Fitzpatrick chats with Jeremy Acevedo, Manager of Industry Analysis at Edmunds, to discuss the winners and losers...
features

The Importance of Showing Customers All The New Car Features

Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...

How Visuals Can Increase Sales in Your Dealership

On this week's episode of F&I Today, Becky Chernek goes over the importance of visuals in your presentation and how you can use video,...