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David Kain

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David has a unique background that includes automotive retail, OEM executive leadership and digital sales training and consulting. His 20 years in retail included various positions in sales and service at Jack Kain Ford, where he remains a partner today. He also was the COO and co-founder of FordDirect.com, the Internet lead provider to Ford and Lincoln dealers. In 2003, he developed Kain Automotive. Visit his website at www.KainAutomotive.com.
opening callsvideo

Opening the Call: What to say to make a good first impression

"The better you are prepared before reaching out to your customer, the better the conversation will be." Opening the call is much like your first...
loyal customersvideo

How to maintain a close relationship with loyal customers

In today's Tip of the Day, David Kain gives you some tips on how to maintain a close relationship with loyal customers.
accountabilityvideo

Accountability Between Your Dealership Team and Management

On this week's episode of Kain & Co., David invites his daughter Jessica on to discuss a presentation she gave recently on the right...
activity habitvideo

The Activity Habit

  On today's episode of Kain & Company, David Kain goes over what he calls the "Activity Habit," creating a sound foundation for your sales...
customersvideo

Meeting Your Customers in Person

Do you know your neighbors?  They probably know you.  In this tip of the day, David suggests getting out and meeting your neighbors.  You...
challengesvideo

How to Overcome Common Challenges in the BDC

Jessica Kain joins David to talk about where dealers are struggling when it comes to their BDC.  Watch today's show to find out how...
digital retailvideo

Benefitting From Digital Retail

On today's episode of Kain & Co., David Kain invites Todd Caputo, Dealer Principal with Sun Auto Group in upstate New York, to discuss...
team members

Creating a Healthy Environment: Expectations & Accountability

Having been raised in a family car dealership makes it easy for me to comment on life as a car salesperson.  Fortunately, my work...
digital retailvideo

Digital Retail Adoption and Other Answers to Viewer Questions

On today's episode of Kain & Co., David Kain answers questions that have been sent in by CBT News viewers. Topics addressed include digital...
car buying processvideo

Simplifying the Car Buying Process for Your Customers

  On this week's episode of Kain & Co., David Kain invites James Tom, Senior Vice President for Hearst Auto, to discuss how Hearst Auto...
fleet sales

How Fleet Sales Affect Residual Values

Fleet Sales is often a dirty word in the auto industry. This can be true on the manufacturer side as well as the dealer...
voice search

Voice Search Engine Optimization for The Automotive Industry

As the way of the Internet and technology, companies need to continually update their services to best suit the needs of their customers. As...
job ads

Writing Great Dealership Job Ads And Who They Attract

Before the start of any role, the first contact that an individual has with your company is through your job ad posting. Thus, making...
Paragon Hondavideo

How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock

Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is...
Paragon Hondavideo

How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock

Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is...

Do Spot Decisions Really Help Sell More Cars?

On this week's edition of F&I Today, Becky Chernek talks about making spot decisions and whether or not they actually help your dealership sell...

The 7 Circles of Internet Sales Success – Training Circle

On today’s episode of Progressive Retail, Cory Mosley continues his series on the 7 Circles of Internet Sales Success by going over the Training...

Opening the Call: What to say to make a good first...

"The better you are prepared before reaching out to your customer, the better the conversation will be." Opening the call is much like your first...

Lessons in Leadership

What does it take to be a good leader? Mark Tewart gives some tips on how to get the most out of your team...