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sevaa

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CBT News is an informative daily news source created specifically for the retail automotive industry, covering advertising, marketing, social media, sales/management/service training, finance & insurance, fixed ops and much more.
video

Fords CEO, Mark Fields talks about how automation will define the next decade

Fords CEO, Mark Fields talks about how automation will define the next decade Ford CEO Mark Fields talks to CNBC's Phil LeBeau about the automaker...

Enhancing the F&I Performance

Enhancing the F&I Performance Publicly owned dealership groups can provide useful F&I performance comparisons for other dealerships. Recent per-vehicle-retailed F&I-revenue averages for the six public groups...

Attitude matters in Customer Service

Attitude matters in Customer Service I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his...
Takata

This Weeks OEM Headlines

This Weeks OEM Headlines BMW Q2 results beat consensus thanks to demand for offroaders - BMW's second-quarter operating profit beat expectations thanks to record sales of...

Going Against the Tide

Going Against the Tide Dishon Putz got tired of selling cars. Oh, he liked the dealership business (he’s still in it) and enjoyed watching customers drive...

Tips on how to build a strong Dealership Relationship

Tips on how to build a Strong Dealership Relationship Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off...

Karl Brauer from KBB reviews July’s numbers

Karl Brauer from KBB reviews July's numbers Karl Brauer of Kelly Blue Book talks to CNBC about July's Numbers and how he anticipates the rest...
Takata

A Look At This Week’s Top OEM Headlines

This week's most impactful OEM headlines, including: Porsche to create more than 1,400 jobs for electric cars : Porsche will boost the number of jobs for its...
Future of Transportation

GM Looks into the Future of Transportation

GM looks into the Future of Transportation GM's CEO Mary Barra told Bloomberg that she believes the cars dealers are selling right now we will see...
Takata

A Look At This Week’s Top OEM Headlines

This week's most impactful OEM headlines, including: Fiat Chrysler creates 1,000 new jobs with $1B plant plan Fiat Chrysler Automobiles plans to spend $1 billion...
Shep Hykenvideo

Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken,...

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
ride-sharevideo

How to Improve Your Customer Experience with Ride-Share Services – Mahesh Shah, CDK Global

 CBT News sits down with Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global, to discuss their new partnership with Lyft and...
waiting room

What Customers Actually Want in the Waiting Room

Wait time is a perceptual thing. Depending on many factors, time can either stretch or contract. When creating your dealership’s waiting room, you want...
internet leads

Effectively Manage Your Internet Leads with These Proven Strategies

Converting internet leads into car sales is an evolving and extremely challenging process. What worked five, three, or even a year ago isn’t necessarily...
F&I

How to Reduce Chargebacks in F&I – 3 Simple Strategies Can Make All the...

Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or  any salesperson for that matter). It can decimate...

Finding Your Drive to Succeed

Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...

Moving Smoothly From Greeting the Customer

The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...