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CBT News is an informative daily news source created specifically for the retail automotive industry, covering advertising, marketing, social media, sales/management/service training, finance & insurance, fixed ops and much more.
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Fords CEO, Mark Fields talks about how automation will define the next decade

Fords CEO, Mark Fields talks about how automation will define the next decade Ford CEO Mark Fields talks to CNBC's Phil LeBeau about the automaker doubling down its bet on self-driving vehicles. Read More

Enhancing the F&I Performance

Enhancing the F&I Performance Publicly owned dealership groups can provide useful F&I performance comparisons for other dealerships. Recent per-vehicle-retailed F&I-revenue averages for the six public groups ranged from $1,127 to $1,649. Sometimes, it’s a little more training, smarter hiring and…

Attitude matters in Customer Service

Attitude matters in Customer Service I’ve known Dennis Tilko for more than 30 years. In all that time, the only thing that’s changed is his attitude. It keeps getting more and more positive. For Dennis, attitude is everything, and good…
Takata

OEM Headlines | August Part 1

This Weeks OEM Headlines BMW Q2 results beat consensus thanks to demand for offroaders - BMW's second-quarter operating profit beat expectations thanks to record sales of luxury cars including the X1 offroader and the new 7 series. Earnings before interest and taxes (EBIT)…

Going Against the Tide

Going Against the Tide Dishon Putz got tired of selling cars. Oh, he liked the dealership business (he’s still in it) and enjoyed watching customers drive away in their newly purchased automobiles (he still does). But at a point in…

Tips on how to build a strong Dealership Relationship

Tips on how to build a Strong Dealership Relationship Perfect start to a happy dealership relationship By Rian Locadia That new car smell, the new features, showing off to your friends and coworkers. These are all the joys of the new…

Karl Brauer from KBB reviews July’s numbers

Karl Brauer from KBB reviews July's numbers Karl Brauer of Kelly Blue Book talks to CNBC about July's Numbers and how he anticipates the rest of the year to look. Watch the Full Video
Takata

Top OEM Headlines | August 2016

This week's most impactful OEM headlines, including: Porsche to create more than 1,400 jobs for electric cars : Porsche will boost the number of jobs for its first all-electric model by more than half from previous targets as part of parent Volkswagen's (VW)…
Future of Transportation

GM Looks into the Future of Transportation

GM looks into the Future of Transportation GM's CEO Mary Barra told Bloomberg that she believes the cars dealers are selling right now we will see on the road in the next 11 years. Cars are lasting longer than they have…
Takata

Top OEM Headlines | July 2016

This week's most impactful OEM headlines, including: Fiat Chrysler creates 1,000 new jobs with $1B plant plan Fiat Chrysler Automobiles plans to spend $1 billion to retool its plants in Toledo, Ohio, and Belvidere, Ill., and create 1,000 new jobs…

Absenteeism continues to plague auto plants

Auto dealers have experienced highs and lows during the COVID-19 pandemic. Many have had surprising, record-breaking sales months and many have sold more used vehicles than ever before. The current value on used vehicles stems from the lack of new…
digital payments

Vaccines and digital payments pave the way for car buyers to return to normal

For commerce to return to normal, much is riding on the development of a vaccine and digital payments. The "How We Shop" report by PYMTS.com sheds light on what consumers are thinking about as they change their shopping routines. In…
charities

Dealerships team up with charitable organizations

Charities have been especially hard-hit by COVID-19. Many previous donors might be in financial straits themselves, and limits on gatherings and events further challenge fundraising efforts. At the same time, needs have grown, with more people than ever relying on…
customer interviewvideo

Conducting customer interviews online to discuss F&I options

It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…
neutral

Major auto industry players aim to be carbon neutral

Emphasizing the commitment to developing green transportation and processes, several carmakers are announcing plans to move toward a carbon neutral position in manufacturing. While it isn’t a new strategy to reduce emissions and greenhouse gases for some of the largest…

Auto ventures capitalize on stock market strength to push through acquisitions...

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. In this episode, Greenfield takes a…

The role diversity plays in your dealership’s customer communications

Welcome back to Diversity in Automotive brought to you by TrueCar and CarNow. As you look across your customer base, there are several moving parts of communications that everyone has to get right. Externally, dealers have to represent the franchise…

Conducting customer interviews online to discuss F&I options

It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…

Auto investors make bold moves with this week’s tech company deals

Welcome to the first edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an automotive technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. This weekly CBT News series…