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Don Chalmers

Don Chalmers: The Process to Excellence

Making and Measuring Goals — And Winning Few get to start anything from scratch. A complete do-over. But that’s exactly what happened to Don Chalmers and his team and as a result, the dealership not only became one of the…
Ryan Williamsvideo

5 Ways to Keep the Business of CPO Customers

You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle to this year – and not just for the months remaining on their factory warranty.…
Dealership Focusvideo

Daily Newscast: Analyst: What your dealership should focus on the rest of 2017

Analyst: What your dealership should focus on the rest of 2017 5 ways to keep the business of CPO customers There's the road to the sale, but is there a road to the hire?
communicating with service customersvideo

Daily Newscast: Steve Hall from NCM on communicating better with your service customers

JD Power: The two most important areas for profit at your dealership Can old dogs still create gross with new processes? Steve Hall from NCM on communicating better with your service customers

So you want to sell your dealership?

Engaging Advisor to Assist The time has come. You have well-thought-out reasons to sell your business. You have put your business in the best possible position for sale. You are ready to devote significant time and money to the sales…
Steve Hallvideo

Steve Hall from NCM on communicating better with your service customers

Steve Hall from NCM Associates on communicating better with your service customers
video

Daily Newscast: Why automakers will profit off dealers, not autonomous vehicles

Should Ford stick to doing what it does best?    Steve Hall from NCM on communicating better with your service customers OEM: Honda chief retires to help make "moonshine"
OEM Headlinesvideo

OEM: Automaker executive quits business to help make “moonshine”

BMW, Mobileye in deal to collect map data for self-driving cars -  Israel's Mobileye and German automaker BMW said on Tuesday they signed an agreement to install Mobileye's data generation technology in BMW cars starting with 2018 models. The deal…
Mark Fieldsvideo

Should Ford stick to doing what it does best?

Ford CEO Mark Fields has one worry about autonomous vehicles: that growing pressure for companies to bring self-driving cars to the market in five years could cause a car being released "before it’s ready and then there’s an event." Speaking…
Mitsubishi

Mitsubishi connected car tech exemplifies a tool for customer retention

On Wednesday, Mitsubishi Motors announced that Eclipse Cross drivers will be equipped with connected car tools to accentuate the ownership experience through the My MITSUBISHI CONNECT app. In a press release, Mitsubishi Motors North America said that they’ve partnered with…

FCA and PSA revise merger due to COVID-19

Fiat Chrysler and PSA announced plans to amend the merger that will launch Stellantis in 2021.  FCA announced in a press release that the amendments were made to address the liquidity impact on the automotive industry due to COVID-19. The…
Sonic Automotivevideo

Sonic Automotive’s EchoPark brand continues to grow despite industry setbacks – Jeff Dyke

Sonic Automotive opened its newest preowned EchoPark brand store in Houston, Texas on Sept. 8, 2020, making it the eleventh retail store for the brand since launching in 2014. On today’s show, we are talking to Jeff Dyke, President of…
digital payments

Vaccines and digital payments pave the way for car buyers to return to normal

For commerce to return to normal, much is riding on the development of a vaccine and digital payments. The "How We Shop" report by PYMTS.com sheds light on what consumers are thinking about as they change their shopping routines. In…

Absenteeism continues to plague auto plants

Auto dealers have experienced highs and lows during the COVID-19 pandemic. Many have had surprising, record-breaking sales months and many have sold more used vehicles than ever before. The current value on used vehicles stems from the lack of new…

Auto ventures capitalize on stock market strength to push through acquisitions...

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. In this episode, Greenfield takes a…

The role diversity plays in your dealership’s customer communications

Welcome back to Diversity in Automotive brought to you by TrueCar and CarNow. As you look across your customer base, there are several moving parts of communications that everyone has to get right. Externally, dealers have to represent the franchise…

Conducting customer interviews online to discuss F&I options

It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…

Auto investors make bold moves with this week’s tech company deals

Welcome to the first edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an automotive technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. This weekly CBT News series…