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Don Chalmers

Don Chalmers: The Process to Excellence

Making and Measuring Goals — And Winning Few get to start anything from scratch. A complete do-over. But that’s exactly what happened to Don Chalmers...
Ryan Williamsvideo

5 Ways to Keep the Business of CPO Customers

You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle...
Dealership Focusvideo

Daily Newscast: Analyst: What your dealership should focus on the rest of 2017

Analyst: What your dealership should focus on the rest of 2017 5 ways to keep the business of CPO customers There's the road to the sale,...
communicating with service customersvideo

Daily Newscast: Steve Hall from NCM on communicating better with your service customers

JD Power: The two most important areas for profit at your dealership Can old dogs still create gross with new processes? Steve Hall from NCM on...

So you want to sell your dealership?

Engaging Advisor to Assist The time has come. You have well-thought-out reasons to sell your business. You have put your business in the best...
Steve Hallvideo

Steve Hall from NCM on communicating better with your service customers

Steve Hall from NCM Associates on communicating better with your service customers
video

Daily Newscast: Why automakers will profit off dealers, not autonomous vehicles

Should Ford stick to doing what it does best?    Steve Hall from NCM on communicating better with your service customers OEM: Honda chief retires...
OEM Headlinesvideo

OEM: Automaker executive quits business to help make “moonshine”

BMW, Mobileye in deal to collect map data for self-driving cars -  Israel's Mobileye and German automaker BMW said on Tuesday they signed an...
Mark Fieldsvideo

Should Ford stick to doing what it does best?

Ford CEO Mark Fields has one worry about autonomous vehicles: that growing pressure for companies to bring self-driving cars to the market in five...

4 Qualities Every Great Leader Needs in the Dealership

Finding a list of top leadership qualities is rather simple - a good listener, a team player, inspire others, and so on. But what...
internet leads

Effectively Manage Your Internet Leads with These Proven Strategies

Converting internet leads into car sales is an evolving and extremely challenging process. What worked five, three, or even a year ago isn’t necessarily...
charity

How to Incorporate Charity and Community Give-Back into Your Dealership Branding

In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and...
Joseph Michellivideo

New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership Lessons

On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...
experience

4 Simple Ways to Personalize the F&I Experience

We live in what people are calling The Age of the Consumer and for the F&I department, it means a fresh focus on providing...

What January’s Kerrigan Report Reveals About Industry Consolidation Trends for 2020

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. VIDEO TRANSCRIPT: Bridget F.: Hello, everyone,...

Doing More With Your Website Visitors

On this week's episode of Auto Marketing Now, Brian Pasch talks about using data sources to understand who is visiting your website and how...

Which F&I Products Should You Sell Online?

 On this week's episode of F&I Today, Becky Chernek explains why making all of your F&I products available online may not increase profits, and...

Taking Care of Your Service Technicians

On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...