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Why technology should enhance, not replace, customer relationships – Joseph Michelli
In today’s digital age, businesses often rush to adopt new technologies, but few strike the balance between innovation and genuine human connection. On today's...
How customer experience and AI will define dealers’ success in 2025–...
As we kick off a new year, the focus for leaders is clear: delivering exceptional customer experiences while leveraging innovative AI solutions. Renowned speaker...
How dealers can stay ahead of emerging technology – Joseph Michelli |...
In 2023, the increasing use of advanced technology changed how dealers communicated with customers. But what can we expect in the customer experience as...
How to lead successfully during times of volatility, uncertainty, complexity, and...
As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these...
Why improving employee engagement is vital for long-term retention — Joseph...
You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...
4 common lessons dealers and business owners learned in 2020 –...
Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show...
Lessons in resilience to help get your dealership through COVID-19 –...
The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and...
Best-Selling Author Joseph Michelli Talks About the New Customer Experience in...
Today on CBTNews.com for Wednesday, May 20th, 2020:
Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World
On today's show, we’re...
New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership...
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...
5 Leadership Lessons to Apply at Your Dealership – Joseph Michelli,...
Today on CBTNews.com - Thursday, October 31st, 2019:
5 Leadership Lessons to Apply at Your Dealership - Joseph Michelli, 'The Airbnb Way'
On today's show, we’re...
